itechSarathi ("Company", "we", "us", or "our") is a software development company offering customised ERP, CRM, HRM, Accounting, Inventory, Billing, Project Management, and 15+ enterprise modules, serving clients through web platforms, cloud portals, and mobile applications (collectively, the "Platforms").
By accessing or using our web applications, mobile applications (Android/iOS), cloud services, or any related software tools, you agree to the terms of this Privacy Policy and our Terms & Conditions.
This Privacy Policy complies with:
- Section 43A of the Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
- IT Intermediary Guidelines, 2011
This Policy explains:
- What information we collect
- How we use, store, and share your data
- How mobile app data is handled
- How you can modify or delete your information
- User rights and data protection measures
1. GENERAL
BY USING OUR WEB OR MOBILE APPLICATIONS, YOU CONFIRM THAT YOU HAVE READ AND ACCEPT THIS PRIVACY POLICY.
If you do not agree, please stop using the Platforms and write to us at:
Users outside India are responsible for compliance with local laws.
Minors accessing the Platforms are assumed to do so with parental consent.
2. INFORMATION WE COLLECT
We collect information necessary to provide robust ERP/CRM solutions.
A. Registration Information
When you create an account on our web ERP or mobile app, we collect:
- Full Name
- Phone Number
- Email Address
- Company/Business Name
- Industry and business details
- User role/designation
- GST number (if applicable)
B. Subscription & Order Information
Includes:
- Billing details
- Address
- Modules or services purchased
- Payment details
- License usage data
C. Financial Information (SPDI)
To process secure payments, we may collect:
- Bank account details
- UPI IDs
- Credit/debit card information
- Transaction records
This information is processed securely through trusted third-party payment gateways.
D. Technical & System Information
Web & Mobile App Data
We collect device-related and technical data, including:
- IP address
- Device model (mobile)
- Operating system (Android/iOS/Web)
- App version
- Browser details
- Crash logs
- Error reports
- Login time, session history
E. App Permissions (Mobile Application)
Our mobile apps may request permissions such as:
- Camera (for document scanning or uploading images)
- Storage (to upload/download files and reports)
- Location (optional for GPS attendance module, if enabled)
- Contacts (only if CRM call management feature is used)
- Notifications (to send reminders, alerts, updates)
We only request permissions necessary for specific modules the client subscribes to.
You may choose to deny permissions, but certain features may not function properly.
F. Business Data Entered by Clients
Clients may store ERP/CRM data such as:
- Sales, purchases, invoices
- Customer/vendor details
- HR & payroll records
- Attendance & GPS logs (if enabled)
- Inventory, warehouse data
- Project and task management data
This data always remains the property of the client.
itechSarathi acts only as a data processor.
3. HOW WE USE YOUR INFORMATION
We use collected information to:
- Provide, manage, and maintain ERP/CRM services
- Enable login and authentication across web & mobile
- Personalize dashboards and user experience
- Process payments and renewals
- Configure modules as per business requirements
- Provide technical support and troubleshooting
- Improve and enhance software performance
- Send alerts, notifications, and updates
- Prevent fraud and unauthorized system access
- Meet legal and regulatory obligations
You may opt out of promotional messages at any time.
4. DISCLOSURE OF INFORMATION
We may share information with:
A. Service Providers
- Cloud hosting partners
- Payment gateways
- SMS/email providers
- App analytics tools
- Technical subcontractors
B. Logistics Providers
To deliver hardware devices, installation media, or training materials.
C. Affiliates or Investors
Only in aggregate or anonymized form, unless otherwise required.
D. Legal Authorities
Where disclosure is required by:
- Law
- Court order
- Government direction
E. Business Transfers
In case of merger, acquisition, restructuring, etc.
F. Cross-Border Transfers
Data may be stored or processed on servers within or outside India, following SPDI rules.
5. THIRD-PARTY LINKS & INTEGRATIONS
Our ERP/CRM systems may integrate with:
- Payment gateways
- Third-party logistics
- WhatsApp API
- GPS services
- External CRMs or APIs
We are not liable for their privacy practices.
Users must review their respective privacy policies.
6. CHANGES TO YOUR INFORMATION
Users may request to:
- Update data
- Correct information
- Modify account details
- Delete certain Personal Information
However, certain information must be retained for:
- Billing
- Tax compliance
- Legal obligations
- Fraud prevention
- Service continuity
Deleting essential information may restrict access to services.
7. SECURITY & DATA RETENTION
itechSarathi follows commercially reasonable security practices, including:
- Encrypted data storage where applicable
- Secure authentication
- Access control mechanisms
- Regular internal security audits
- Restricted employee access
- Secure mobile API architecture
We are not responsible for:
- User-side vulnerabilities
- Weak passwords
- Device theft/loss
- Poor internet security at the user's end
- Malware or unauthorized access by the user's own device environment
Retention
- SPDI is retained only as long as required
- ERP/CRM business data is retained until subscription ends
- Upon request, data can be deleted or exported (subject to verification)
Uninstalling the mobile app does NOT delete your data.
9. POLICY UPDATES
The Privacy Policy may be modified at any time.
Updates will be posted on our website/app.
Continued use of the Platforms implies acceptance of the updated policy.
10. MISCELLANEOUS
Disclaimer
We take reasonable steps to protect your data, but no system can guarantee absolute security.
Indemnity
You agree to indemnify itechSarathi for any damages arising from:
- Misuse of the Platform
- Unauthorized sharing of credentials
- Third-party data disclosed by you
Severability
If any clause becomes unenforceable, the rest of the policy remains valid.
Copyright
This Privacy Policy is the intellectual property of itechSarathi.
11. GRIEVANCE OFFICER
As per IT Act & SPDI Rules:
Name: Suraj Tiwari
Designation: Grievance & Data Protection Officer
Company: itechSarathi
Address: 501, 502 RM Arcade, Takshashila School Road, Nirant Cross Rd, near Karnavati, Vastral, Ahmedabad, Gujarat 382415
Email: talent@itechsarathi.in
We will make reasonable efforts to resolve concerns promptly.