Cookie Policy

1. Introduction

This Cookie Policy explains how iTechSarathi Private Limited uses cookies and similar technologies on its website, web applications, customer portals and related online services.

This Cookie Policy should be read with our Privacy Policy:
https://itechsarathi.in/privacy-policy

2. What Cookies Are

Cookies are small text files stored on a browser or device when a person visits a website or uses an online service.

Cookies and similar technologies may allow a service to:

• recognize a browser or session;
• maintain a secure login;
• remember settings and preferences;
• protect against fraud and security threats;
• understand how pages and features are used;
• diagnose errors and measure performance; and
• support optional analytics or marketing functionality where enabled.

Similar technologies may include local storage, session storage, pixels, software-development-kit identifiers, device identifiers and other browser or application storage mechanisms.

References to “cookies” in this policy include these similar technologies where appropriate.

3. Scope

This policy applies to cookies and similar technologies used through:

• itechsarathi.in;
• iTechSarathi web applications;
• login and authentication pages;
• customer, employee, vendor and partner portals;
• support and demonstration pages; and
• other iTechSarathi online services that link to this policy.

A customer’s own website, WhatsApp Business Account, Google account or third-party application may use separate cookies governed by that customer’s or provider’s policy.

4. Categories of Cookies We May Use

4.1 Strictly necessary cookies

These cookies are required to operate, secure or deliver the website and platform. They may be used for:

• authentication;
• session management;
• security and fraud prevention;
• load balancing;
• protection against cross-site request forgery;
• maintaining account state;
• storing a visitor’s privacy choices; and
• providing a feature requested by the user.

Strictly necessary cookies cannot always be disabled through our preference tool because the service may not function correctly without them.

4.2 Preference cookies

Preference cookies may remember:

• language;
• time zone;
• theme or display settings;
• accessibility settings;
• dashboard selections;
• recently used features; and
• other interface preferences.

These cookies improve convenience but may not be essential for basic operation.

4.3 Analytics and performance cookies

Where enabled, analytics and performance cookies may help us understand:

• which pages and features are used;
• how visitors navigate the website;
• whether errors occur;
• page and application performance;
• device and browser categories; and
• how the website or product can be improved.

Optional analytics cookies should be activated only after the applicable visitor choice where consent is required.

4.4 Marketing cookies

Where enabled, marketing cookies may be used to measure campaigns, understand how visitors reached the website, limit repeated advertisements or create relevant advertising audiences.

Marketing cookies should not be activated before the visitor provides the required consent. iTechSarathi’s use of any marketing technology must be reflected in the live cookie-preference interface and this policy.

4.5 Third-party cookies

Some enabled features may allow a third party to place or read cookies, for example:

• Google authentication or embedded Google functionality;
• analytics tools;
• embedded videos;
• customer-support widgets;
• payment functionality;
• social-media or campaign tools; or
• other third-party content loaded in the browser.

Third-party providers may process information under their own privacy and cookie policies.

Using Meta’s server-side WhatsApp API, Google Cloud APIs or AWS infrastructure does not by itself mean those providers place cookies in a visitor’s browser. They should be listed as cookie providers only where the website or application actually loads their browser-based technology.

5. General Cookie Retention

The exact duration depends on the cookie’s purpose and technical configuration.

The live application and consent-preference centre should reflect the actual cookies and durations used by the deployed website.

6. Cookie Consent and Preferences

Where required, visitors should be offered a clear choice regarding optional cookies. The cookie banner or preference centre should provide options such as:

• Accept all;
• Reject optional cookies; and
• Manage preferences.

Strictly necessary cookies may remain active because they are required to provide a requested service or maintain security.

Optional analytics and marketing cookies should remain disabled until the visitor provides the required choice.

A user should be able to change optional-cookie preferences later through a visible Cookie Settings link or equivalent control.

7. Managing Cookies Through a Browser

Most browsers allow users to:

• view stored cookies;
• delete cookies;
• block all cookies;
• block third-party cookies;
• clear site data; or
• receive a warning before a cookie is stored.

Browser instructions vary by provider and version.

Blocking necessary cookies may affect login, security, saved preferences, forms, dashboards and other platform functionality.

8. Mobile Applications and Similar Technologies

Where iTechSarathi provides a mobile application, it may use:

• device identifiers;
• application storage;
• push-notification identifiers;
• authentication tokens;
• crash-reporting tools; and
• mobile analytics where enabled.

Users may manage certain permissions through their device settings.

9. Information Collected Through Cookies

Depending on the cookie or technology used, information may include:

• IP address;
• browser and device information;
• session or account identifier;
• pages and features used;
• referral source;
• time and duration of access;
• error and performance data;
• approximate location; and
• privacy or preference selections.

This information is handled according to the iTechSarathi Privacy Policy.

10. Analytics

Where optional analytics are enabled, analytics data may be used to understand website traffic, feature adoption, application performance and technical errors.

The analytics provider, cookie names and duration should be displayed in the active cookie-preference interface or updated version of this policy.

Analytics information may be aggregated or pseudonymized where reasonably appropriate.

11. Advertising and Social Media

The public website may contain links to social-media pages or, where enabled, campaign-measurement or embedded-media technology.

A normal external link does not necessarily place a third-party cookie. An embedded widget, pixel, login component or browser script may do so.

iTechSarathi does not control cookies placed independently by a third party. Optional marketing or advertising technology should be enabled only with the required visitor choice and appropriate disclosure.

12. Do Not Track and Preference Signals

Some browsers offer a “Do Not Track” setting or other privacy-preference signal. Because there is no universal technical standard for every signal, iTechSarathi will respond to legally recognized preference mechanisms where required and technically supported.

Users can manage optional cookies through the available cookie settings and browser controls.

13. Security

Authentication and security cookies should be configured with appropriate protections where technically applicable, which may include:

• secure transmission;
• HttpOnly protection;
• appropriate SameSite settings;
• limited duration;
• token rotation; and
• safeguards against unauthorized access.

Users should log out after using a shared device and should not share credentials.

14. Changes to This Cookie Policy

We may update this policy because of changes to the website, application features, analytics or campaign tools, providers, legal requirements or privacy practices.

The revised policy will be posted with an updated “Last Updated” date. Where required, we may request renewed cookie consent.

15. Contact Us

Questions about cookies or privacy may be sent to:

• Email: admin@itechsarathi.in
• Subject: Cookie Policy Enquiry